Your order will be prepared within 1 to 2 business days. Delivery times then generally vary between 3 and 5 business days , depending on your location.

Yes! We currently deliver to Belgium, France, Germany, Luxembourg, the United Kingdom, Spain, Portugal, Romania, Italy, Hungary, and Bulgaria. We accept prepaid card payments and cash on delivery, depending on the country.

We ship from our warehouse in Spain - European Fulfillment Center SLPaseo del Charcón 10, 18110 Las Gabias, Granada, Spain.

Absolutely. You can get your tracking number approximately 3 days after your order by contacting us at contact@avenarihouse.com

No worries!
Occasionally, items from the same order may be shipped separately, especially if they come from different warehouses or have different processing times . The rest of your order should arrive shortly.

We apologize for the wait.
International deliveries can sometimes be slowed down by customs procedures .
Use your tracking number to check the delivery status of your package. And if needed, contact our team at contact@avenarihouse.com

We apologize for this inconvenience.
Please send us a clear photo of the damaged item by email to contact@avenarihouse.com . We will send you a new product free of charge as soon as possible .

Your satisfaction is our priority.
You can request a refund within 30 days of receipt , provided it is unused and in its original packaging.

See our full refund policy here:
👉 https://avenarihouse.com/policies/refund-policy